privacy policy

Zena Salon
108 South Church Street Suite E
Lexington SC 29072

We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Zena is not responsible for damaged, missing or packages lost in transit.

Your privacy is super important to us! Your continued use of our website signifies your acceptance of this Privacy Policy. As always, feel free to contact us at zena_quat@yahoo.com with any questions.
We collect personally identifiable information to fulfill your orders, tell you about new products and deals, and provide you with an amazing shopping experience. That personal information includes, but is not limited to, your name, billing and shipping addresses, a Zena user name and password, email address, phone number, and financial information. We value your trust in us and will do everything we can to safeguard your privacy and the security of your transactions.

Zena does not retain financial information, other than possibly the last four digits of your credit card number. Our payment gateway is managed by PayPal. If you enter your credit card information on our site, PayPal will process the transaction and retain a record of it. Zena keeps no record of your full credit card number. If you checkout using your personal Amazon or PayPal account, then that organization will process the transaction using financial information you have previously provided to it.

Information that you submit about yourself may be used by Zena to provide you requested services, communicate with you about Zena products, improve your online experience, or support our continuing efforts to offer you the information and services you want most. Zena does provide aggregate statistics and information about our sales, traffic patterns and related site information to third parties. We also reserve the right to share aggregate statistical data of which your personal information is a part, as well as your specific personal information sometime in the future.

In addition, Zena may, and you hereby authorize us to, disclose your personal information when required to do so by law, when Zena, in its sole discretion believes that you are in violation of our Terms and Conditions, or when you violate any state or federal laws, or Zena in its sole discretion deems it necessary or appropriate to protect the personal safety of other users of Zena services or to protect the rights or property of Zena
Email

We know you love email! And we love to tell you about new arrivals. So we send emails to notify customers about new arrivals and special events. New arrivals can happen twice a day, so we may send ten or more emails per week. You will only receive emails if you opt in to our email marketing. You may opt out at any time by clicking the unsubscribe link in the email, or by sending a request to zena_quat@yahoo.com. We may send you emails to confirm your order, send tracking information, or to communicate with you specifically about your order, or in response to a question either to our email, chat, or any of our social media accounts.

Social Media

We are active on many social media sites and we love to spend time with you there. Please know that we cannot constantly monitor our social media pages and that any information that you share may be viewed by others.

Zena uses “cookies” to identify visitors to our website. Cookies are bits of information that a website transfers to an individual's hard drive for record keeping purposes. Cookies can enhance your online experience by automatically saving your preferences. We use cookies because they help us to provide you a better online experience. The information we collect through the use of cookies does allow Zena to know when and for how long you logged on to the Zena website, so that we can try to understand how to better serve your needs.

Minors

Zena is a private company. Our products and culture reflect that. But we do not direct our website or any marketing materials to minors and do not knowingly collect specific personal information on minors.

We would love to hear from you! You can email us anytime at zena_quat@yahoo.com. You can call us at 803-359-ZENA.
Our offices are open Monday through Friday, from 9-5 ET.